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100% Australian-built & supported
Run your whole community care service from one system
Polixen is end-to-end cloud software for Australian in-home and community care providers. Clients, rosters, meals on wheels, budgets, invoicing and government reporting — connected, not scattered across spreadsheets.
HCP & Support at Home NDIS CHSP Meals on Wheels Transport
TODAY'S MEAL RUN
142
clients
3 runs · 6 volunteers rostered
DEX READY
100%
Q reporting validated
DIETARY FLAGS ON TODAY'S RUN
Pureed ×8
Diabetic ×14
No pork ×5
Soft ×11
THE PROBLEM
Care teams shouldn't run on spreadsheets and disconnected tools
Most providers juggle one system for clients, another for rosters, a spreadsheet for meals, and manual exports at reporting time. Data drifts, claims get missed, and admins spend evenings reconciling.
Disconnected systems
Client records, rosters and billing live in separate tools, so the same change has to be entered three times — and often isn't.
Reporting eats your week
DEX, DSS and PRODA submissions become manual, error-prone marathons when data isn't captured at the source.
Multiple programs, one team
Running CHSP, HCP, NDIS and meals at once means rules and funding everywhere — generic CRMs simply weren't built for it.
THE PROBLEM
One connected system, purpose-built for community care
Capture information once and it flows everywhere it's needed — from the meal run sheet to the invoice to the government report.
Client at the centre
A single client record carries care plans, risk assessments, notes, dietary needs, funding and service history — across every program they're in.
Rosters & runs
Build one-off and recurring jobs, meal runs, transport trips and volunteer schedules — with run sheets, manifests and packing lists generated for you.
Meals on Wheels
Menus, meal plans, dietary restrictions, temperatures and quantities flow straight into kitchen sheets, delivery labels and client billing.
Budgets & invoicing
Track HCP, NDIS and Support at Home budgets, client co-contributions, statements and invoices — with exports to Xero and MYOB.
Compliance reporting
DEX, DSS, PRODA and MDS reporting built in, so quarterly submissions stop being a fire drill.
Field-ready mobile app
Workers and volunteers see their runs, capture delivery and visit details, and sync back automatically — no paper round trip.
150+
Care organisations on the platform
5
Funding programs in one system
QLD–TAS
Clients serviced across Australia
100%
Australian-based team & support
HOW IT FITS TOGETHER
From intake to government report, without re-keying
The biggest time savings come from capturing data once. Here's how a typical day flows through Polixen.
1
Onboard the client
Set up the client once with their funding, care plan, dietary needs and services. It's reused everywhere.
2
Plan rosters & meals
Generate meal runs, recurring jobs and transport trips. Run sheets, labels and manifests print automatically.
3
Deliver in the field
Workers and volunteers confirm deliveries and visits on the mobile app; everything syncs back in real time.
4
Bill & claim
Services become invoices, statements and co-contributions, ready to export to Xero or MYOB.
5
Report with confidence
Produce DEX, DSS and PRODA submissions from data that was already captured correctly at the source.
WHY PROVIDERS CHOOSE POLIXEN
Built for community care — not a generic CRM with extras bolted on
Genuinely multi-program. CHSP, HCP, NDIS, Support at Home, meals and transport coexist for the same client.
Purpose-built meals & transport. Dietary notes, packing sheets, manifests, run sheets and inventory — not an afterthought.
Reporting that just works. DEX, DSS and PRODA exports built in and kept current with the rules.
Honest, affordable pricing. Extensive capability without enterprise overhead or per-feature surprises.
Support people actually rate.. Responsive, Australian-based help with a strong post-go-live reputation.
Configurable per organisation. Tailored behaviour for your service without forking off the core product.
“Polixen delivers core value where it matters most: reliability, support, and ease-of-use — an ideal system for providers needing flexible multi-program management without the overhead and cost of enterprise platforms.”
— 2024 Enkindle independent ITC evaluation of community-care software
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